Disposal: Completion of private sector contact centre disposal
03 August 2026
Completion of private sector contact centre disposal
Capita plc
Capita plc (Capita) today announces that post market close on 31 July 2026 it completed the sale of its private sector contact centre business to Inspirit Capital.
The transaction completed, in line with the legal and commercial terms announced on 26 March 2026. See below for final disposal proforma data.
In line with the transaction announcement there is contingent consideration payable to Capita of up to £61.5m that would be paid between 2027 – 2030 based on certain performance conditions.
As previously outlined, this is an important milestone for the Group’s strategic journey and simplification of the Group, following the progress made in improving and modernising the foundations of the private sector contact centre business.
Now this transaction has completed, this will allow Capita to significantly streamline its operations and focus on areas where Capita delivers complex, differentiated middle and back-office services in large growing markets. We continue to make good progress against our previously announced target of delivering c. £40m annualised cost savings across 2026 and 2027.
The Group’s half year results will be announced on 4 August 2026.
Notes:
Final Proforma Financial Data1:
| £m | Adjusted results as originally published | Closed book Life and Pensions | Private sector contact centre disposal1 | Revised adjusted results |
| Six months ended 30 June 2025 | ||||
| Revenue | 1,154.8 | 56.6 | 206.0 | 892.2 |
| Operating profit/(loss) | 42.6 | (3.1) | (1.4) | 47.1 |
| Operating cash inflow/(outflow) | 55.9 | (9.0) | (17.8) | 82.7 |
| Year ended 31 December 2025 | ||||
| Revenue | 2,199.5 | n/a | 395.7 | 1,803.8 |
| Operating profit | 113.5 | n/a | 1.6 | 111.9 |
| Operating cash inflow | 139.7 | n/a | 15.3 | 124.4 |
1 ‘Private sector contact centre disposal’ comprises the private sector contact centre business being sold (which will be presented as a discontinued operation in the Group’s results in accordance with IFRS 5), and income and costs related to services the private sector contact centre business received from the Group and which will continue post disposal under transitional service arrangements (which will be presented in business exits within continuing operations). Following disposal, the Group will continue to provide certain services to, and receive certain services from, the disposed business under commercial service arrangements. Income and costs arising from the provision of services under these arrangements post disposal will be recognised in adjusted results, and as such where those services are provided prior to disposal, they also remain in the Group’s adjusted results.
Barclays Bank PLC, acting through its Investment Bank (‘Barclays’) acted as sole financial adviser to Capita, and Dentons UK and Middle East LLP ('Dentons') advised Capita as its sole legal advisers, on the transaction.
For more information, please contact:
Investor enquiries:
Helen Parris
Director of Investor Relations
Email: IRteam@capita.co.uk
Stephanie Little
Head of Investor Relations
Email: IRteam@capita.co.uk
Media enquiries
Email: media@capita.co.uk
About Capita plc
Capita is an AI-enabled business services partner. We work with organisations across the public and private sectors, helping them deliver better, more efficient services.
Every day, millions of people rely on services we support across central and local government and regulated industries.
We combine technology, data and AI with the expertise and judgement of our people to help clients solve complex challenges and deliver better outcomes for the people and communities they serve.
About Inspirit
Inspirit Capital is a London-based investment firm that focuses on acquiring businesses that are no longer core to their parent company’s strategic objectives and require a different ownership structure to achieve their full potential. Inspirit manages capital on behalf of a blue-chip institutional investor base and specialises in complex corporate carve-outs.
Disclaimer
Barclays Bank PLC, acting through its Investment Bank ("Barclays"), which is authorised by the Prudential Regulation Authority and regulated in the United Kingdom by the Financial Conduct Authority and the Prudential Regulation Authority, is acting exclusively for Capita plc and no one else in connection with the matters set out in this announcement and will not be responsible to anyone other than Capita plc for providing the protections afforded to clients of Barclays nor for providing advice in relation to any matter referred to in this announcement.