Framery integrates customer service operations into Operations to support global growth and customer experience

Framery, the world’s leading manufacturer of smart soundproof pods, is integrating its customer operations into the broader Operations organization to better respond to international growth and deliver a seamless customer experience globally.

“Integrating customer operations into our main Operations organization allows us to streamline our processes, enhance cross-functional collaboration, and provide an even more unified customer experience across different time zones,” says Samu Hällfors, CEO of Framery.

The restructuring supports Framery’s international growth, particularly in North America, where the company recently expanded operations through the local assembly of the Gradus™ product line in Michigan.

The company has completed the related change negotiations concerning its Customer Operations function and Global Logistics team. The change negotiations covered a total of 43 employees. The restructuring negotiations did not include any cost-saving targets. The re-organization led to two redundancies due to changes in roles and priorities.

Framery communications
Tel. +358 50 410 5133

Framery in brief
Framery enables people to focus on what truly matters and to get things done. With its soundproof smart pods and smart office solutions, Framery turns ordinary offices into places people love. This is why Framery is an essential part of a successful workday for millions of workers in over a hundred countries and within many of the world’s leading companies.