Bifogade filer
PDF
Kurs
+12,27%
Kalender
| Est. tid* | ||
| 2019-11-07 | - | Extra Bolagsstämma 2019 |
| 2019-10-31 | - | 15-6 2019 |
| 2019-10-09 | - | Bokslutskommuniké 2019 |
| 2019-06-26 | - | Kvartalsrapport 2019-Q3 |
| 2019-03-20 | - | Kvartalsrapport 2019-Q2 |
| 2018-12-19 | - | Kvartalsrapport 2019-Q1 |
| 2018-12-07 | - | X-dag ordinarie utdelning KAHL 2.00 SEK |
| 2018-12-06 | - | Årsstämma |
| 2018-10-11 | - | Bokslutskommuniké 2018 |
| 2018-06-27 | - | Kvartalsrapport 2018-Q3 |
| 2018-03-28 | - | Kvartalsrapport 2018-Q2 |
| 2018-01-11 | - | Inlösen KAHL 6.5 |
| 2017-12-20 | - | Kvartalsrapport 2018-Q1 |
| 2017-12-06 | - | X-dag ordinarie utdelning KAHL 2.00 SEK |
| 2017-12-05 | - | Årsstämma |
| 2017-10-12 | - | Bokslutskommuniké 2017 |
| 2017-06-29 | - | Kvartalsrapport 2017-Q3 |
| 2017-04-06 | - | Kvartalsrapport 2017-Q2 |
| 2016-12-21 | - | Kvartalsrapport 2017-Q1 |
| 2016-12-07 | - | X-dag ordinarie utdelning KAHL 1.25 SEK |
| 2016-12-06 | - | Årsstämma |
| 2016-10-13 | - | Bokslutskommuniké 2016 |
| 2016-06-30 | - | Kvartalsrapport 2016-Q3 |
| 2016-04-14 | - | Kvartalsrapport 2016-Q2 |
| 2016-01-20 | - | Kvartalsrapport 2016-Q1 |
| 2015-12-03 | - | X-dag ordinarie utdelning KAHL 0.75 SEK |
| 2015-12-02 | - | Årsstämma |
| 2015-10-08 | - | Bokslutskommuniké 2015 |
| 2015-06-23 | - | Kvartalsrapport 2015-Q3 |
| 2015-04-16 | - | Kvartalsrapport 2015-Q2 |
| 2015-01-14 | - | Kvartalsrapport 2015-Q1 |
| 2014-12-04 | - | X-dag ordinarie utdelning KAHL 0.75 SEK |
| 2014-12-03 | - | Årsstämma |
| 2014-10-09 | - | Analytiker möte 2014 |
| 2014-10-09 | - | Bokslutskommuniké 2014 |
| 2014-06-26 | - | Kvartalsrapport 2014-Q3 |
| 2014-04-08 | - | Kvartalsrapport 2014-Q2 |
| 2014-01-14 | - | Kvartalsrapport 2014-Q1 |
| 2013-12-05 | - | X-dag ordinarie utdelning KAHL 0.00 SEK |
| 2013-12-04 | - | Årsstämma |
| 2013-10-02 | - | Analytiker möte 2013 |
| 2013-10-02 | - | Bokslutskommuniké 2013 |
| 2013-06-28 | - | Kvartalsrapport 2013-Q3 |
| 2013-04-12 | - | Kvartalsrapport 2013-Q2 |
| 2013-02-12 | - | Split KAHL 6:1 |
| 2013-01-16 | - | Kvartalsrapport 2013-Q1 |
| 2012-11-29 | - | X-dag ordinarie utdelning KAHL 0.00 SEK |
| 2012-11-28 | - | Årsstämma |
| 2012-10-10 | - | Bokslutskommuniké 2012 |
| 2012-06-29 | - | Kvartalsrapport 2012-Q3 |
| 2012-03-30 | - | Kvartalsrapport 2012-Q2 |
| 2011-12-21 | - | Analytiker möte 2012 |
| 2011-12-21 | - | Kvartalsrapport 2012-Q1 |
| 2011-11-24 | - | X-dag ordinarie utdelning KAHL 0.00 SEK |
| 2011-11-23 | - | Årsstämma |
| 2011-11-08 | - | Extra Bolagsstämma 2012 |
| 2011-09-30 | - | Bokslutskommuniké 2011 |
| 2011-09-26 | - | Kapitalmarknadsdag 2011 |
| 2011-06-22 | - | Kvartalsrapport 2011-Q3 |
| 2011-03-30 | - | Kvartalsrapport 2011-Q2 |
| 2010-12-22 | - | Kvartalsrapport 2011-Q1 |
| 2010-11-24 | - | X-dag ordinarie utdelning KAHL 3.25 SEK |
| 2010-11-23 | - | Årsstämma |
| 2010-09-28 | - | Bokslutskommuniké 2010 |
| 2010-06-23 | - | Kvartalsrapport 2010-Q3 |
| 2010-03-23 | - | Kvartalsrapport 2010-Q2 |
| 2009-11-05 | - | Bokslutskommuniké 2009 |
| 2009-09-30 | - | Kvartalsrapport 2009-Q3 |
| 2009-06-24 | - | Kvartalsrapport 2009-Q2 |
| 2009-05-05 | - | Årsstämma |
| 2009-04-01 | - | Kvartalsrapport 2009-Q1 |
| 2008-01-14 | - | Inlösen KAHL 11 |
Beskrivning
| Land | Sverige |
|---|---|
| Sektor | Handel & varor |
| Industri | Detaljhandel |
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KappAhl has launched a new central customer service hub for all sales channels and markets. Their task is to develop a full service offering for customers across all channels.
"Nowadays, our customer wants to be able to shop faster and more efficiently. By making employees available wherever and whenever the customer chooses, we are helping with that," says Charlotte Katz, Head of Digital & Unified Retail at KappAhl.
KappAhl's new customer service department, Customer Experience Support, will become the company's customer contact hub, available by phone, live chat, e-mail, Facebook, Messenger and Instagram and across all of the fashion chain's markets.
"We are investing in employees who are able to see the bigger picture with regard to customer interactions and the service we can offer. They can inspire and guide the customer through our assortment and trends, and offer assistance with everything from stock status and returns rules to bonus points and different delivery options," recounts Kristin Bohman, Head of Customer Experience Support at KappAhl.
KappAhl's Customer Experience Support speaks the local languages and has generous opening hours, based on when the customers are most active - from 8:00 to 22:00, seven days a week for Sweden and Norway. Initially, opening hours for Finland and Poland will be from 9:00 to 18:00 (10:00-19:00 local time in Finland). Customer Experience Support will also shortly offer a personal shopping service.
Charlotte Katz, Head of Digital & Unified Retail. Tel. +46 (0) 704 71 58 20,
Kristin Bohman, Head of Customer Experience Support. Tel. +46 (0) 704 71 58 98,
Charlotte Högberg, Head of Communications Tel: +46 (0) 704 71 56 31,