Sandvik SRP and Semcon have previously worked on identifying how the company's product information and training could be digitalised. It is now time for implementation, and Sandvik SRP has again chosen to partner with Semcon.

`Sandvik SRP manufactures complex machines and prioritises the digitalisation of product information and training to create competitive advantages, even if this is not part of their core business,' says David Sondén, General Manager Product Information Sweden at Semcon. `We are very pleased to be trusted to develop this together with Sandvik SRP.'

Sandvik SRP's Stationary Crushing & Screening division manufactures machinery for stone crushing, screening and feeding. These are large and complex machines that require a lot of technical information and training to ensure they are used and maintained correctly, optimally, and sustainably. Digitalisation will enable Sandvik SRP's customers and service technicians to more quickly get the information they need in their daily work. This paves the way for higher efficiency and reduced support needs, and thereby improved uptime.

`We have chosen Semcon as supplier and partner for product information,' says Martina Javerand, Technical Support Manager within Sandvik SRP (Crushing & Screening). `In addition to technical expertise, product information demands a holistic approach, the ability to cooperate, and pedagogical skills, and Semcon meets all of these requirements.'

The contract begun 1 January 2023. Semcon's contributions include technical writers and experts in digital learning.
Read more about Semcon's full range of services in aftermarket solutions (https://semcon.com/product-information/).