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2025-11-05 07:30 Kvartalsrapport 2025-Q3
2025-07-22 07:30 Kvartalsrapport 2025-Q2
2025-05-22 N/A Årsstämma
2025-05-08 07:30 Kvartalsrapport 2025-Q1
2025-02-13 07:30 Bokslutskommuniké 2024
2024-11-06 - Kvartalsrapport 2024-Q3
2024-07-19 - Kvartalsrapport 2024-Q2
2024-05-17 - X-dag ordinarie utdelning SINCH 0.00 SEK
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2024-05-07 - Kvartalsrapport 2024-Q1
2024-02-15 - Bokslutskommuniké 2023
2023-11-07 - Kvartalsrapport 2023-Q3
2023-07-21 - Kvartalsrapport 2023-Q2
2023-05-19 - X-dag ordinarie utdelning SINCH 0.00 SEK
2023-05-17 - Årsstämma
2023-04-27 - Kvartalsrapport 2023-Q1
2023-02-16 - Bokslutskommuniké 2022
2022-11-02 - Kvartalsrapport 2022-Q3
2022-07-21 - Kvartalsrapport 2022-Q2
2022-06-09 - Årsstämma
2022-06-01 - X-dag ordinarie utdelning SINCH 0.00 SEK
2022-04-28 - Kvartalsrapport 2022-Q1
2022-02-17 - Bokslutskommuniké 2021
2021-11-02 - Kvartalsrapport 2021-Q3
2021-10-26 - Extra Bolagsstämma 2021
2021-07-16 - Kvartalsrapport 2021-Q2
2021-06-17 - Split SINCH 1:10
2021-05-19 - X-dag ordinarie utdelning SINCH 0.00 SEK
2021-05-18 - Årsstämma
2021-04-28 - Kvartalsrapport 2021-Q1
2021-02-18 - Bokslutskommuniké 2020
2020-11-27 - Extra Bolagsstämma 2020
2020-11-03 - Kvartalsrapport 2020-Q3
2020-07-17 - Kvartalsrapport 2020-Q2
2020-05-18 - X-dag ordinarie utdelning SINCH 0.00 SEK
2020-05-15 - Årsstämma
2020-04-29 - Kvartalsrapport 2020-Q1
2020-02-20 - Bokslutskommuniké 2019
2019-11-08 - Kvartalsrapport 2019-Q3
2019-07-19 - Kvartalsrapport 2019-Q2
2019-05-17 - Årsstämma
2019-05-17 - Kvartalsrapport 2019-Q1
2019-05-10 - X-dag ordinarie utdelning SINCH 0.00 SEK
2019-02-22 - Bokslutskommuniké 2018
2018-11-06 - Kvartalsrapport 2018-Q3
2018-07-20 - Kvartalsrapport 2018-Q2
2018-05-21 - X-dag ordinarie utdelning SINCH 0.00 SEK
2018-05-18 - Årsstämma
2018-05-18 - Kvartalsrapport 2018-Q1
2018-02-16 - Bokslutskommuniké 2017
2017-11-07 - Kvartalsrapport 2017-Q3
2017-07-21 - Kvartalsrapport 2017-Q2
2017-05-19 - Årsstämma
2017-05-19 - Kvartalsrapport 2017-Q1
2016-12-05 - Extra Bolagsstämma 2016
2016-08-24 - X-dag ordinarie utdelning SINCH 0.00 SEK
2016-08-23 - Bokslutskommuniké 2016
2016-05-19 - Kvartalsrapport 2016-Q3
2016-02-17 - Kvartalsrapport 2016-Q2
2015-11-20 - Kvartalsrapport 2016-Q1

Beskrivning

LandSverige
ListaLarge Cap Stockholm
SektorInformationsteknik
IndustriKommunikation
Sinch är ett teknikbolag. Bolaget erbjuder molnbaserade kommunikationstjänster som gör att kunderna kan integrera meddelande (SMS)-, röstapplikations- och mobildatatjänster i sin verksamhet. Kommunikationstjänster används för hantering av kritisk information hos exempelvis banker, flygbolag, aktörer inom sjukvården samt teknikbolag. Bolaget grundades under 2008 och har sitt huvudkontor i Stockholm.
2024-07-10 15:00:00

 Features a free assessment test that will analyze your digital communications channel mix to provide data-backed recommendations for improvement 

    

ATLANTA, Georgia, USA and STOCKHOLM, Sweden - July 10, 2024 - Sinch (https://www.sinch.com/) (Sinch AB (publ) - XSTO: SINCH), which is pioneering the way the world communicates through its Customer Communications Cloud, announced the launch of its "Customer Connections" hub, an online resource center designed to support CX professionals and marketers in building lasting customer relationships through world-class experiences across all digital channels.

 To add value to the customer experience, businesses must enable effective communications across the channels their customers use.  The "Customer Connections" hub is Sinch's latest initiative to keep marketers informed on the ever-evolving digital landscape and help them build stronger customer connections.  The hub features marketing communications related content including trend research, testimonial videos, case studies, and useful guides designed to help visitors create successful omnichannel customer experiences. 

The hub's standout feature is the "Connection Assessment" tool that serves as a battle-test for existing cross-channel campaigns. Based on internal data from more than 400k Sinch users, the test evaluates communication optimization across 9 different channels.  After completing a short 4-question survey to gauge effectiveness, participants receive a personalized assessment outlining strengths, weaknesses, and improvement suggestions for delivering the ultimate customer experience.

Building a customer communication strategy that drives value.

Sinch interviewed over 500 consumers and more than 400 companies across the U.S. to uncover the true building blocks of a meaningful customer relationship. The learnings from this survey inform the topics covered throughout the Customer Connection hub:
  • Making a strong first impression. Trust is a key factor in making a positive first impression - over 30% say the company's reputation was their main focus.
  • Smarter Cross-channel engagement. Email is still the preferred channel (40%) when customers want to reach a company channel, followed by SMS (22%).
  • Timing and frequency. Nearly 62% of consumers expect to receive invoices and receipts within five minutes or less of making an online purchase.
  • AI engagement. A combined 78% said they prefer engaging with a chatbot for troubleshooting or to get a question answered.

"Effective customer communication involves understanding the unique needs of your audience and focusing on what can truly elevate their experience with a brand," said Jonathan Bean, Chief Marketing Officer at Sinch. "With so many ways to engage today, it is essential for businesses to maintain a seamless digital communications experience and embrace an omnichannel approach. This means not only integrating communications across the right mix of channels at the right stage of the customer journey, but also being present where and when customers expect and want to be reached."

Omnichannel communication is the new benchmark, making personalized customer experiences a necessity for marketers. Stay informed and sharpen your competitive edge by bookmarking the Sinch "Customer Connections" hub, visit connections.sinch.com (https://go.sinch.com/report-pr)