"Teneo offers a proven, scalable platform for enterprises managing millions of interactions monthly," said JD Ackley , Co-Founder of Raizor. "This collaboration ensures our customers access practical, industry-leading tools that drive efficiency and growth."

Teneo AI: transforming customer interactions

Teneo AI's patented technology automates up to 60% of voice calls, reducing costs to under $0.40 per call-significantly lower than the $6.00 cost of live-agent support. For calls requiring human assistance, Teneo ensures accurate routing and provides detailed conversation summaries, empowering agents to deliver faster, more meaningful resolutions.

Key benefits of Teneo AI for Raizor customers

• 60% call containment: Automate most routine interactions, slashing operational costs.
• Accurate routing: Get customers to the right agent or team on the first attempt, improving satisfaction.
• Empowered agents: Provide rich conversation summaries, speeding up resolutions and creating better customer experiences.
• Scalability: Handle millions of interactions monthly in 86+ languages, maintaining consistent global performance.
• Proven results: Teneo powers 15% of global automated voice conversations, helping businesses scale from 3 million to 10 million calls per month in just four months.
• Revenue growth: Free agents to focus on high-value tasks, driving a 6% increase in upsell revenue.
• Compliance-ready: ISO 27001-certified for security and regulatory peace of mind.

A seamless, Future-ready Platform

For Raizor customers, Teneo AI offers a flexible, future-proof platform that integrates effortlessly with major systems like Genesys Cloud and Amazon Connect. Powered by Microsoft Azure, Teneo ensures enterprise-grade reliability and scalability, while advanced AI orchestration enables businesses to manage multiple Large Language Models (LLMs) and stay in full control of data privacy and compliance.