This collaboration brings together the power of Teneo.ai's highly customisable, voice AI platform with EBO's AI-powered automation and patient engagement solution.  The result: a next-generation voice-enabled engagement layer designed specifically for the NHS. This innovative solution aligns with national priorities around improving access, boosting efficiency, and ensuring equity of care. 

Combining Strengths for Greater Impact 

The partnership leverages the unique capabilities of both organisations: 

• Teneo.ai delivers a scalable, voice AI platform that enables natural, secure, and context-rich interactions across channels, including websites, mobile apps, telephony, and messaging platforms. 

• EBO brings deep healthcare knowledge and a proven track record in deploying NHS-ready AI technology that enables two-way patient engagement and automates thousands of patient interactions daily across appointment management, pre-assessments, patient communication, and more.  

Together, Teneo.ai and EBO.ai will offer an integrated, intelligent, and human-centric solution that: 

• Empowers patients to access and manage their healthcare 24/7, using voice, text messaging, chat or phone. 
• Reduces the administrative burden for NHS staff by automating routine tasks 

• Enhances patient access and experience through personalised, two-way multilingual conversation

• Supports elective recovery, care navigation, and digital inclusion 

• Ensures clinical safety and data privacy in line with NHS standards 

The technical integration leverages EBO's healthcare-trained AI models with Teneo.ai's multilingual voice platform. The solution maintains GDPR compliance and NHS data security standards while providing real-time analytics that help Trusts optimise resource allocation and identify service improvement opportunities.

A Shared Vision for NHS Digital Transformation 

As the NHS accelerates its digital transformation agenda, this partnership provides a future-ready solution to help the NHS achieve its long-term goals: 

• Reducing wait times and Did Not Attends (DNAs) 

• Enabling proactive population health outreach 

• Supporting channel shift and self-service 

• Empowering patients to manage their care 

"This partnership marks a significant step forward in our mission to support the NHS with intelligent automation that truly works for both patients and clinicians," said Per Ottosson, CEO of Teneo.ai. "By combining our technology with EBO's healthcare expertise, we're delivering a solution that can meet the real-world challenges of NHS organisations today." 

"At EBO, our mission is to eliminate the barriers of access and demand in healthcare and improve digital inclusion. One-third of adults still lack the digital literacy needed to navigate essential NHS services, and we must solve that. Our partnership with Teneo.ai elevates our capabilities to a whole new level-unlocking the voice layer in patient engagement. This innovation enables seamless, natural voice conversations that support patients and staff alike, ensuring even the undeserved patient can access the care they need, on time and in the format they can understand", Dr. Gege Gatt, CEO, EBO.

Delivering Complete, Scalable Solutions

The partnership will focus initially on delivering value to the NHS and UK healthcare industry, with plans to extend into banking and other enterprise sectors in future phases. A combined offering will present NHS Trusts and other organisations with a more complete, pre-integrated solution-reducing deployment times, simplifying procurement, and enhancing service quality for patients and users alike.

Innovation lies at the heart of this collaboration. Joint research and development efforts will explore hybrid NLU approaches, proactive virtual agents, and multi-channel orchestration.

"By offering patients the flexibility to choose how they interact with their healthcare providers - whether through voice, text messaging, chat, or phone - we ensure that each individual can access and manage their care in the way that feels most comfortable and natural to them. It's about meeting people where they are, respecting their preferences, and empowering them with the tools and confidence to take charge of their health," Dr. Gege Gatt, CEO, EBO.

"We're not just delivering technology - we're delivering measurable improvements in patient care and operational efficiency. NHS Trusts see immediate impact: patients get faster service, staff have more time for clinical work, and organizations achieve significant cost savings while improving service quality", said Spencer Noble, Senior Account Director - UK Healthcare Lead at Teneo.ai.

Innovation lies at the heart of this collaboration. Joint research and development efforts will explore hybrid NLU approaches, proactive virtual agents, and multi-channel orchestration.

About Teneo.ai

Teneo.ai (SSME:TENEO) delivers the most advanced Agentic AI solutions for contact centre automation-helping enterprises resolve customer inquiries faster, reduce wait times, and elevate service quality. Our AI Agents achieve up to 99% accuracy, automate over 60% of interactions, and enable up to 50% in operational cost savings. 

Trusted by global leaders like AT&T, HelloFresh, Swisscom, and Telefónica, the Teneo platform combines Conversational AI, Generative AI, and Large Language Models to drive measurable improvements in containment, first contact resolution (FCR), CSAT, NPS, and overall CX efficiency. 

Teneo-powered AI Agents handle millions of conversations daily across voice and digital channels with enterprise-grade scalability and performance. Our patented technology integrates seamlessly with leading CCaaS and CX platforms-including Genesys, Five9, Microsoft, AWS, Google and NICE-maximizing automation without disrupting existing workflows. 

We make your AI Agents the smartest-delivering consistent, human-like experiences that accelerate growth and ROI. 

Learn more at www.teneo.ai.  

About EBO.ai

EBO is a leading provider of AI patient engagement solutions. With a unique focus on automated, human-like conversation, EBO's multi-lingual product is redefining the healthcare landscape.

Partnering with 18 NHS Trusts and integrating seamlessly with EPRs, EBO offers a patient-centric experience across the Integrated Care System. From managing complex self-assessments to complete appointment management, EBO reduces surging call volumes, and waiting lists - increasing workforce capacity and reducing costs. 

By creating a personalised patient experience, EBO lowers the bar for digital inclusion and empowers patients to take an active role in their healthcare journey.  All this via two-way dialogue that is accurate, empathetic and engaging.

Learn more at healthcare.ebo.ai.

Media Contact

Teneo.ai

Marie Angselius-Schönbeck
Email: marketing@teneo.ai

Ebo.ai

Nikki Schinas
Email: Nikki.schinas@ebo.ai