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| Land | Sverige |
|---|---|
| Lista | First North Stockholm |
| Sektor | Informationsteknik |
| Industri | Programvara |
Innovative Collaboration Streamlines IVR Migrations, Boosting Efficiency and Accuracy for Enterprises Worldwide
Teneo.ai, a pioneer in next-generation Voice AI, proudly announces a strategic partnership with Kenway Consulting, a leader in call center solutions and contact center consulting. This collaboration combines Teneo's cutting-edge voice automation and its NLU Accuracy Booster™ with Kenway's extensive expertise in IVR modernization to revolutionize contact center automation.
The partnership brings unparalleled accuracy and efficiency to contact centers, enabling businesses to achieve up to 100% accuracy in customer interactions while reducing implementation timelines by 50%. With seamless scalability, integration and advanced capabilities, the solution addresses the complexities of IVR migrations, ensuring businesses can deliver exceptional customer experiences.
Upgrading Contact Center Automation
This strategic collaboration offers the following advantages for enterprises:
- Unmatched Accuracy and Clarity: Teneo's NLU Accuracy Booster™ enhances natural language understanding (NLU) accuracy by up to 30%, achieving better-than-human precision when integrated with platforms like AWS Lex and Google Dialogflow.
- Faster Go-Live and Streamlined Deployments: Kenway's agile methodologies, combined with Teneo's plug-and-play capabilities, reduce deployment timelines and minimize post-launch adjustments, lowering the total cost of ownership for enterprises.
- Effortless Scalability and System Integration: Teneo enables contact centers to scale over 90 markets and millions of interactions in just one day, offering unmatched flexibility to meet global demands.
- Simplifies API integration, data mapping, and routing rule configuration for seamless IVR modernization with reduced infrastructure complexity and costs.
"Our partnership with Kenway marks an important milestone in redefining IVR solutions for businesses worldwide," said Per Ottosson, CEO at Teneo.ai. "By combining Kenway's expertise with Teneo's advanced AI technologies, we are setting a new standard for accuracy, efficiency, and customer satisfaction in contact centers."
"Kenway has always focused on empowering enterprises with innovative and scalable solutions," said Kyle Finke, Contact Center Solutions Practice Co-Lead, Kenway Consulting. "Our partnership with Teneo.ai aligns with our mission to deliver excellence and sets a new benchmark in IVR modernization."
Advanced Features of Teneo's NLU Accuracy Booster™
- Guardrails for Generative AI: Ensures precise intent interpretation, eliminating risks from inaccurate or vulnerable prompts.
- Simplified Management: Reduces reliance on complex coding and extensive rulesets, streamlining workflows.
- Cost Efficiency: Minimize total cost of ownership, reduce infrastructure needs and ongoing maintenance. Slashes LLM costs up to 98% with intelligent orchestration inspired by Stanford University's FrugalGPT research.
- AI Model Flexibility: Dynamically switch between Generative AI models to tailor customer interactions.
To learn more about the partnership and explore how Teneo.ai and Kenway can transform your contact center, visit teneo.ai/solutions/partners or contact kenwayconsulting.com/contact-us.