11 April 2022 - Norwegian electricity retailer Fjordkraft has engaged Elop's AI
business unit, Simplifai, to further enhance its customer service offering for
business customers. 

Under the contract, Fjordkraft Bedrift will utilize Simplifai's AI-based
Emailbot solution to automate the business process of handling and responding to
business customers' e-mail enquiries. Simplifai will deliver its solution as
subcontractor to Nordic IT consulting firm Knowit. 

"We have delivered a proof-of-concept project with fantastic results. We look
forward to fully employing our digital employee-solution, which we believe will
make Fjordkraft Bedrift's customer service offering even more efficient for its
business customer and more cost-efficient for Fjordkraft," says Bård Myrstad, VP
of Simplifai. 

Fjordkraft is one of the biggest players for electricity retailing in the
Norwegian business market. It is also the number one brand for electricity
retailing in the Norwegian consumer market.

"This contract is to support Fjordkraft business arm, Fjordkraft Bedrift.
Simplifai's objective is obviously to deliver such high efficiency gains that
Fjordkraft also wants to utilize our solutions for its consumer business," says
Bård Myrstad.

As per Simplifai's standard SaaS-model, Fjordkraft Bedrift will pay Simplifai an
undisclosed monthly fee for utilization of the Emailbot solution. 

ENDS

For further information, please contact: 

Media 
Bård Myrstad, VP Simplifai, tel: +47 415 03 263 

Investors 
Kim Boman, CFO of Elop, tel: +47 959 63 912 

About Elop AS 
Elop is a Norwegian technology company that has developed tools and digital
solutions to inspect, monitor and manage infrastructure worldwide. Through
data-driven and AI-based solutions for inspection and predictive maintenance of
concrete infrastructure, Elop's vision is to provide asset owners with solutions
that improve safety, extend asset lifetime, minimise total lifecycle cost and
environmental footprint. Elop is headquartered in Norway. For more information:
www.elop.no 

About Simplifai 
Simplifai is Elop's AI business unit. Simplifai operates as a stand-alone
business where it develops a no-code automation platform using artificial
intelligence to help clients across numerous industry sectors to grow
efficiently. Simplifai's Digital Employee solutions can automate labour
intensive work process where natural language communication including email or
documents are central. For more information: www.simplifai.ai