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Land | Norge |
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Sektor | Telekom & Media |
Industri | Telekommunikation och -tjänster |
2022-04-11 16:42:50
Allows companies to stay on the pulse of customer needs with better engagement
throughout the customer journey
Oslo, Norway, April 11, 2022- Pexip, a global video communication platform,
today announced that it has launched Pexip Engage (https://www.pexip.com/pexip
-engage), an innovative new customer engagement application. After the
acquisition of Skedify in November 2021, the joint development team worked to
combine the former Skedify product with Pexip video to create a fully integrated
customer engagement and video application, allowing companies to form closer
relationships with their customers.
Companies in industries such as high-end retail, financial services and HR, are
in the process of digitizing their traditionally face-to-face services and are
looking for tools that meet both customer expectations and the needs of their
own customer service and sales teams. With Pexip Engage, companies can stay
close to their customers' needs throughout the entire lifecycle, from pre
-meeting scheduling, through in-meeting interaction to post-meeting insights and
performance reporting.
"With the video enablement of digital customer journeys, Pexip has entered the
burgeoning Sales Enablement market, which has an estimated total addressable
market potential of 1.5 billion US dollars, and we are already building a
significant pipeline of opportunity in this area," said Øystein Hem, Interim CEO
and CFO at Pexip. "Pexip Engage is one of the applications that we offer to
customers within our Video Innovation pillar. We're seeing that organizations
that have previously trusted us to provide secure video meetings are also now
looking to explore the new revenue streams that digital video engagement can
unlock."
"Customer expectations have changed and we see that enterprises are looking for
a user-friendly scheduling and engagement interface with integrated high-quality
video meeting capabilities. Pexip Engage provides a frictionless experience that
enables advisors to meet customers in their preferred channel at a time that
suits both parties. We believe it is a game-changer and we are looking forward
to taking this out to our customers across the globe," said Arne Bassez, VP
Business Management Pexip (and former co-founder of Skedify).
For more details, contact press@pexip.com.
About Pexip
Pexip is a video communication platform that empowers large enterprises and
public sector organizations to transform their interactions with video. Pexip's
unique core technology provides simplified collaboration for connected spaces,
privacy and business continuity for secure spaces, and customized connections
for innovative applications of video. The solution is sold through more than 300
channel partners in 75 countries and used in 190 countries. Pexip was listed on
the Oslo Stock Exchange in May 2020.